FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING

Are your items used?
Everything we sell is 100% brand new, never worn or damaged.

How much is your shipping?
Please see our Shipping and returns page.

How long does it take for you to process an order?
Orders are processed within 1-2 business days from Monday to Friday only.  Processing includes payment and order confirmation and packing for shipping via USPS or UPS.  Orders received over the weekend or on holidays will be processed on the next business day.

How long does it take on average for an order to be delivered?

The order after processing is delivered on average in 5-7 working days, except for cases of delay by the delivery service

What payment methods do you accept?

We accept all forms of payment for orders within the 50 US states.

Does THE Lily Dress offer international shipping?

No, THE Lily Dress currently does not offer international shipping.

 

RETURNS

What is your return policy THE Lily Dress?
Please see our Shipping and returns page. For eligibility, timeframe, and return process details, please visit our Return Policy. RETURN POLICY

 

What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer support within 7 days of delivery. We'll guide you through the return process and provide a prepaid shipping label for the return. See our Return Policy for more information. RETURN POLICY

 

Can I return or exchange an item if it doesn't fit?

Yes! We understand that finding the perfect fit is essential. You can initiate a return or exchange within 30 days of purchase. Please ensure the item is in its original condition with tags attached. Visit our Return Policy page for more details. RETURN POLICY